Refund policy

To request a return or exchange, kindly email us at
📧 customercare.astrolucrum@gmail.com
with your Order ID
OR call us at +91 9610152255 between 10:00 AM to 6:00 PM (Monday–Saturday).
At AstroLucrum, every product is energetically curated and quality-checked before dispatch. To maintain transparency and fairness, we request you to read this policy carefully before placing an order.

1-Day Replacement Policy

We offer a 1-day replacement window, which means you must raise a replacement request within 24 hours of receiving your order.

Important Guidelines

  • NO RETURNS OR REPLACEMENTS WILL BE ACCEPTED FOR SIZE ISSUES, QUALITY PREFERENCES, OR PERSONAL PREFERENCES. Product dimensions are clearly mentioned in the product description.

  • Replacements are issued only after inspection and verification.

  • Unboxing video is mandatory to initiate any return or replacement request.

  • Requests raised after the 1-day replacement window will not be entertained.

Cases Eligible Under the 1-Day Replacement Policy

(Verified via unboxing video)✔️ Wrong item received

✔️ Defective item received

✔️ Damaged item received

Cases NOT Eligible for Replacement

❌ Product damaged or washed by the customer

❌ Product returned without original packaging, box, or inserts

❌ Product not in original, unused condition

❌ Size-related concernsTo qualify for a replacement, the item must be:

  • Unused

  • Unworn

  • In original packaging

  • With all inserts and tags intact

6-Month Free Replacement Policy for Colour Fading

All AstroLucrum products are covered under a 6-Month Free Replacement Policy for colour fading only.

How It Works:

  • Share clear product photographs with our team.

  • Request a one-time free replacement.

  • Pay only ₹100 towards Shipping & Handling (Prepaid only).

  • COD is not allowed for this fee.

You may either:

  • Return the original product at your own expense, OR

  • Keep the original product.

Note: Damaged products are not covered under this policy.

Prepaid Orders

If delivery fails due to customer unavailability, refunds will be processed after deducting applicable shipping charges.AstroLucrum is not responsible for any excess COD amount paid by the customer to the courier without verifying the invoice amount.

Refund Policy

Refunds are issued only in exceptional cases, such as:

  • Delayed delivery beyond reasonable timelines

  • Repeated delivery of incorrect or damaged items

Approved refunds will be credited to the original payment method within 4–5 business days.Please note:

Actual credit timelines may vary depending on your bank and payment gateway processing time.

Damages & Issues

Please inspect your order immediately upon delivery.If the item is damaged, defective, or incorrect, contact us within 24 hours of delivery so we can resolve the issue promptly.

Exceptions / Non-Returnable Items

We do not accept returns on:

  • Sale items

  • Gift cards

Contact Us

We will notify you once your return is received and inspected.If 15 business days have passed since approval and you have not received an update, please WhatsApp us at:📱 +91 9610152255