Privacy policy

AstroLucrum operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). AstroLucrum is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified.

Depending on how you interact with the Services, we may collect the following categories of personal information:

  • Contact details including your name, billing address, shipping address, phone number, and email address.

  • Financial information including payment method details, transaction details, payment confirmation, and other payment-related information. We do not store or process full payment card details on our servers. All payments are securely processed by trusted third-party payment gateways.

  • Account information including your username, password, preferences, and settings.

  • Transaction information including products viewed, added to cart, purchased, returned, or exchanged.

  • Communications including information you provide when contacting customer support or communicating with us.

  • Device information including IP address, browser type, device identifiers, and network information.

  • Usage information including interactions with the Services, pages visited, and browsing behavior.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you create an account, place an order, or contact us

  • Automatically through cookies and similar technologies when you use our website

  • From service providers who perform services on our behalf

  • From marketing partners or third parties where permitted by law

Cookies and Tracking Technologies

We use cookies and similar technologies such as pixels, web beacons, and tags to operate and improve our Services, understand customer behavior, and support marketing and advertising efforts. These technologies may collect information such as your IP address, browser type, device identifiers, and interactions with advertisements.

You can manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features of the Services.

How We Use Your Personal Information

We use personal information for the following purposes:

Providing and Improving the Services

To process orders, manage accounts, arrange shipping, facilitate returns, remember preferences, and personalize your shopping experience.

Marketing and Advertising

To send promotional communications and display relevant advertisements on our website and third-party platforms, including based on previous interactions with our store.

Security and Fraud Prevention

To protect our customers, detect fraudulent activity, and ensure secure transactions.

Communicating with You

To provide customer support, order updates, and service-related communications.

Legal and Compliance

To comply with legal obligations, enforce our terms, and respond to lawful requests.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • With Shopify and third-party service providers such as payment gateways, logistics partners, analytics providers, and customer support tools

  • With shipping and logistics partners to deliver orders and provide tracking updates

  • With marketing and advertising partners in accordance with their privacy policies

  • With affiliates or as part of a business transaction such as a merger or acquisition

  • To comply with legal obligations or protect our rights and users

Relationship with Shopify

The Services are hosted by Shopify, which processes personal information to provide and improve its services. Information submitted to our store may be processed by Shopify and its partners in countries outside your location.

To learn more about how Shopify uses personal information, please visit:
https://privacy.shopify.com/en

Third-Party Websites

Our Services may include links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before sharing personal information.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of 18. If you believe a child has provided us with personal information, please contact us to request deletion.

Security and Retention

We implement reasonable security measures to protect personal information; however, no system is completely secure. Personal information is retained only as long as necessary to provide the Services, comply with legal obligations, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access your personal information

  • Request correction or deletion

  • Request data portability

  • Opt out of marketing communications

For users located in India, personal data is processed in accordance with the Digital Personal Data Protection Act, 2023 and applicable Indian laws.

You may exercise your rights by contacting us using the details below. We may need to verify your identity before processing requests.

International Transfers

Your personal information may be transferred and processed outside your country of residence. Where required, we rely on recognized legal transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Phone: +91 9610152255
Email: astrolucrum@gmail.com